• Home
  • SERVICES
    • NURSE LYMPHEDEMA CARE
    • Fittings
    • Video Tutorial
  • PHYSICANS & PROVIDERS
  • LYMPHATIC DISORDERS
    • LYMPHEDEDMA
    • LIPEDEMA
    • RESOURCES
  • Shop
    • Men's Wear
    • Women's Wear
    • Lymph Support Wear
    • Post-Surgical
    • RETURN POLICY
  • Contact
  • About
  • FAQ
  • More
    • Home
    • SERVICES
      • NURSE LYMPHEDEMA CARE
      • Fittings
      • Video Tutorial
    • PHYSICANS & PROVIDERS
    • LYMPHATIC DISORDERS
      • LYMPHEDEDMA
      • LIPEDEMA
      • RESOURCES
    • Shop
      • Men's Wear
      • Women's Wear
      • Lymph Support Wear
      • Post-Surgical
      • RETURN POLICY
    • Contact
    • About
    • FAQ

  • Home
  • SERVICES
    • NURSE LYMPHEDEMA CARE
    • Fittings
    • Video Tutorial
  • PHYSICANS & PROVIDERS
  • LYMPHATIC DISORDERS
    • LYMPHEDEDMA
    • LIPEDEMA
    • RESOURCES
  • Shop
    • Men's Wear
    • Women's Wear
    • Lymph Support Wear
    • Post-Surgical
    • RETURN POLICY
  • Contact
  • About
  • FAQ

Frequently Asked Questions

Medical compression therapy involves the application of specialized elastic devices, primarily on the limbs, to exert controlled pressure. This compression effectively squeezes the vein walls, enhancing circulation and facilitating the return of blood towards the heart. Furthermore, it diminishes swelling and edema formation by reducing capillary leakage into tissues and aiding lymphatic drainage of interstitial fluid. As a result, medical compression offers substantial alleviation of leg discomfort, including aches, pains, swelling sensations, heaviness, and other venous and lymphatic symptoms. 


 Compression wear enhances circulation, reduces swelling, and supports lymphatic drainage, providing relief from discomfort, aches, and heaviness in the legs. It also aids in preventing blood clots and improving recovery after physical activity or surgery. 


Individuals who experience certain symptoms listed below are at risk of venous disease. Reduce your risk with medical compression.


 

  • Extra support during pregnancy
  • Those who suffer from ankle swelling and/or tired, achy legs
  • People who have spider veins and/or varicose veins.
  • Individuals with poor circulation or venous insufficiency
  • Those prone to swelling or edema in the legs
  • People who stand or sit for long periods
  • Athletes for performance enhancement and recovery
  • Those at risk of blood clots, such as during travel or after surgery
  • Individuals with lymphatic issues or lymphedema



MEDI Stockings

Keep your stockings effective and comfortable with proper care:

1. Wash Frequency

  • Wash after each wear to maintain cleanliness and compression.
     

2. Washing Options

  • Machine wash: Gentle/delicate cycle at 30–40 °C with mild detergent.
     
  • Hand wash: Lukewarm water with mild soap is also fine.
     
  • Protective tip: Use a laundry mesh bag for machine washing to protect the fabric.
     

3. Drying

  • Air dry: Flat or hang away from direct sunlight or heat — this helps stockings last longer.
     
  • Tumble dry: Low/ gentle heat is acceptable.
     

4. Avoid

  • Bleach, ironing, dry cleaning, or fabric softeners.
     

Tip: Regular gentle washing helps maintain elasticity and compression over time


JOBST Stockings

Extend the life of your JOBST compression garments with these simple steps:

1. Wash Frequency

  • Wash daily or every other day to keep garments clean and functioning properly.
     

2. Washing Options

  • Machine wash: Gentle/delicate cycle with mild detergent. Use a laundry mesh bag for protection.
     
  • Hand wash: Lukewarm water and mild soap.
     

3. Rinsing & Handling

  • Rinse thoroughly to remove soap.
     
  • Gently press out water — do not wring or twist.
     

4. Drying

  • Air dry: Flat or hang in the shade, away from heat or sunlight, to preserve compression.
     
  • Tumble dry: Low heat is allowed for many JOBST stockings (check the garment label).
     

5. Special Considerations

  • Silicone bands: Hand wash to keep grip effective.
     
  • Avoid bleach, ironing, dry cleaning, and fabric softeners.
     

Tip: Frequent gentle washing and proper drying will help your stockings maintain their shape and compression longer.


 

MEDI 550 Custom Garments

Ensure long-lasting performance with proper care:

1. Wash Frequency

  • Wash after each use to maintain cleanliness and elasticity.

2. Washing Options

  • Machine wash: Gentle/delicate cycle at 30–40 °C with mild detergent is acceptable.
  • Hand wash: Lukewarm water with mild detergent or special compression garment soap.
  • Protective tip: Use a laundry mesh bag for machine washing to protect the garment.

3. Rinsing & Handling

  • Rinse thoroughly.
  • Gently press out excess water — do not wring or twist.

4. Drying

  • Air dry flat away from direct sunlight or heat for longest garment life.
  • Tumble dry: Low/gentle heat is acceptable for some MEDI 550 garments (check the label).

5. Avoid

  • Bleach, ironing, dry cleaning, and fabric softeners.

Tip: Frequent gentle washing helps maintain compression, shape, and fabric integrity.


JOBST Elvarex Garments

1. Wash Frequency

  • Wash daily or after each use for hygiene and performance.

2. Washing Options

  • Hand wash preferred with lukewarm water and mild soap.
  • Machine wash: Gentle/delicate cycle may be acceptable; check the garment label.
  • Avoid fabric softeners, bleach, or harsh detergents.

3. Rinsing & Handling

  • Rinse thoroughly.
  • Gently press out water — do not twist or wring.

4. Drying

  • Air dry flat in the shade.
  • Keep away from direct sunlight and heat.

Tip: Proper washing preserves elasticity and therapeutic effectiveness.


L&R Night Garments (Caresia)

1. Wash Frequency

  • Wash after each use to keep fabric clean and functional.

2. Washing Options

  • Hand wash in lukewarm water using gentle soap.
  • Avoid bleach, harsh detergents, and fabric softeners.

3. Rinsing & Handling

  • Rinse thoroughly and gently press out water — do not twist or wring.

4. Drying

  • Lay flat in the shade to dry.
  • Keep away from heat or direct sunlight.

Tip: Regular gentle washing prolongs elasticity and ensures long-term effectiveness.


Appointments

Here are a few important points for your appointment:

 

  • Have your prescription ready
  • Your Doctor or Clinic name and phone number 
  • If you have a wound please make sure its covered
  • For Mastectomy or Breast surgery please wear a top that easy for you to take on and off.
  • Don't book appointments if you still have drains in place.



  • Intake Form: Please complete the intake form emailed to you.
     
  • If you haven’t received it, check your Junk or Spam folder.
     
  • Medical History:
     
  • List all medications.
     
  • List all surgeries, especially abdominal, gynecological, urological, cancer-related, and plastic surgeries.
     
  • Clothing: Wear comfortable clothes that are easy to remove so we can properly assess the area of concern.
     
  • Support Person: You are encouraged to bring someone with you to listen and learn how to support you moving forward.


  • Clothing: Wear comfortable, loose clothes that are easy to remove.


Bring Your Compression Garments

  • If you have been recommended to wear compression, please bring your garment to every follow-up visit.
     
  • Upper body / chest: Bring your compression bra.
     
  • Arm / hand: Bring your arm sleeve or arm garment.
     
  • Leg / foot: Bring your stockings or leg garment.
     

This ensures your nurse can properly assess and apply any treatment during your appointment.
 

  • If it’s your first session and you’ve ordered garments, they will be applied at the end of your appointment.
     
  • Arm Treatment: Wear a wide short-sleeve top that is stretchy or sleeveless.
     
  • Leg Treatment: Wear wide shorts or pants with a stretchy, roomy leg to accommodate padding.
     
  • Food & Drink: Stop eating or drinking 2 hours before your appointment.
     
  • If you are diabetic or on a special diet, let us know for specific instructions.


Insurance & self-pay

Here are a few important things to keep in mind:

  1. Save your receipt – You may be able to claim it for tax purposes.
     
  2. Submit to Pharmacare – Your receipt can be faxed to Pharmacare to count toward your deductible.
     
    • Make sure you are registered with Pharmacare before submitting.
       

  1. Ask your accountant – For guidance on tax deductions or coverage, consult your accountant.


We offer direct billing with: 

 

  • Pacific BlueCross (some restrictions apply)
  • FNHA
  • Medavie BlueCross
  • RCMP
  • Veterans Affair


Check with your insurance company about your coverage. Some insurance providers require a prescription before ordering. 


We will provide you with a receipt to submit to your insurance plan for reimbursement.


MASTECTOMY FAQ's

.

Yes, you may be covered under BC Fair Pharmacare or through your extended medical insurance. However, to qualify for reimbursement from BC Fair Pharmacare, you must be fitted and make your purchase at a registered mastectomy shop.


Fair Pharmacare helps B.C. families pay for many prescription drugs, dispensing fees and some medical devices and supplies. The plan is based on income. The less a family earns, the more help they get. 


For further information please click the following link: 
Fair Pharmacare  or Call


Lower Mainland: 604-683-7151

Rest of B.C. (toll-free): 1-800-663-7100


Monday to Friday: 8 am to 8 pm
Saturday: 8 am to 4 pm
(Limited hours on statutory holidays.)


 It is vital to contact Fair Pharmacare first before submitting any costs to your extended medical provider. Many extended care providers require a rejection from the public healthcare system in BC before processing your claim.


We also suggest you check with your insurance company about your coverage. Most insurance providers require a prescription before ordering. 


Questions to ask your extended health insurance:

 

Am I covered for Breast protheses and Mastectomy garments?

Do I need a prescription ?

How many items am I covered?

For Arm Sleeves or Compression Stockings ask

What compression grade is covered? 15-20mm Hg or 20-30mm Hg?



 Following mastectomy or lumpectomy surgery, Pharmacare covers

  • Breast prostheses  

              Maximum $450 for mastectomy, $350 for lumpectomy every 2 years

  • Lymphedema arm sleeves
  • Glove or gauntlets for lymphedema arm sleeves


Please visit BC Pharmacare site for more info.


RETURN POLICY

In accordance with consumer protection regulations in British Columbia, we are committed to clear and fair practices regarding medical compression garments: 

Medical compression garments are personal medical supplies. Once they come in contact with skin and sweat, they cannot be resold due to infection control and hygiene standards. For this reason, we cannot accept returns or exchanges of worn items.


Thigh-high garments or items with silicone bands/dots may cause skin irritation. Wash all garments gently before first use. Reactions caused by prolonged wear, friction, or individual sensitivity are outside our control, and such items cannot be exchanged or returned. 


Manufacturer defects, such as seams visibly coming apart, are eligible for exchange. To request an exchange:

  • Report the defect within 7 days of receiving the item.
     
  • Email sensiblewellnessteam@gmail.com with the subject line:
     “Manufacturer Defect – [Item Name]”
     
  • Include the following in your email:
     
    • Photos clearly showing the defect
       
    • Purchase date
       
    • Received date
       
    • Your contact information
       

Once we receive your email with all required details, we will work with the manufacturer to process your request.


Items reimbursed by insurance, or showing reactions after use, cannot be returned or exchanged. For direct-billed items, we may assist with manufacturer defects following the same reporting procedure above, outside our control, and such items cannot be exchanged or returned. 


Skin Health Products

  • Opened or used products (e.g., SPF, eczema cream, lotions) cannot be returned or exchanged due to hygiene and contamination risks.
     
  • Unopened or defective products can be returned if reported within 7 days by email with photos and purchase/receive dates.
     

Donning Aids

  • Opened items with manufacturer defects can be returned or exchanged if reported within 7 days by email with photos and purchase/receive dates.
     
  • Returns are not accepted for preference-related reasons, including if the item is not used often, used incorrectly, or shows damage from improper use. Donning aids are recommended to support wearing compression garments and have been deemed medically necessary; items cannot be returned due to personal preference.
     

Returns via post are at the customer’s expense.


Have more questions?

contact us

Return Policy– Click here for our full policy on returns, and manufacturer defects. 

Sensible Wellness Inc.

604-992-1782


Website design by Visual Perception Creative Services

Powered by

  • Home
  • Fittings
  • Men's Wear
  • Women's Wear
  • Lymph Support Wear
  • Contact
  • About
  • FAQ

This website uses cookies.

We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.

Accept